Returns & Exchanges

At Joint Custody, we want you to be completely satisfied with your purchase. If your new gear doesn't fit or meet your expectations, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous shipping information.

• 4.
  Drop Off and Track

  Take your package to the nearest authorized carrier location and keep your tracking receipt until your refund or exchange is processed.