Frequently Asked Questions
Everything you need to know about shopping with Joint Custody.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain limited-edition drops may be final sale.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
Do you restock sold-out items?
To maintain exclusivity, most of our collections are limited runs. However, you can sign up for restock notifications on the product page to be alerted if a specific item becomes available again.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my shipment?
Once your order has been processed, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.